Privacy Policy

Your content is your livelihood. We take protecting it seriouslyβ€”here's exactly how we keep your data safe.

Last Updated: December 5, 2025

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AES Encryption

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Type II Certified

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Fully Compliant

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Data Breaches

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Our Privacy Promise

At snoolink, your privacy isn't an afterthoughtβ€”it's our foundation. We built this platform because we understand the value of your content. Every photo tells a story. Every video captures a moment.

We will NEVER sell your data. We will NEVER use your content for advertising. Your creative assets are sacred.

This Privacy Policy explains how snoolink AI Inc. ("snoolink," "we," "us," or "our") collects, uses, protects, and shares your information when you use our content management platform and services (collectively, the "Service").

By using snoolink, you agree to the collection and use of information in accordance with this policy. If you don't agree with our practices, please don't use our Service.

2.1 Information You Provide

  • β€’ Account Information: Name, email address, password, profile picture
  • β€’ Payment Information: Billing details (processed securely through our payment partners)
  • β€’ Content: Photos, videos, and other files you upload to the Service
  • β€’ Communications: Messages you send to our support team

2.2 Automatically Collected Information

  • β€’ Usage Data: How you interact with the Service (features used, clicks, pages visited)
  • β€’ Device Information: IP address, browser type, operating system, device identifiers
  • β€’ Log Data: Server logs, error reports, performance data
  • β€’ Cookies: Small data files stored on your device (see Section 8)

2.3 AI Processing Metadata

When you use our AI features, we generate and store metadata about your content (tags, categories, detected objects) to improve search and organization. This metadata is derived from your content but doesn't include the actual photos/videos unless temporarily cached for processing.

Important:

Your actual content (photos, videos) is stored encrypted and is NEVER used for training AI models, advertising, or any purpose other than providing you with our Service.

We use the information we collect to:

βœ“ Provide the Service

Store, organize, and retrieve your content with AI-powered features

βœ“ Improve Features

Analyze usage patterns to enhance functionality and user experience

βœ“ Customer Support

Respond to your questions, troubleshoot issues, and provide assistance

βœ“ Security & Fraud Prevention

Detect and prevent unauthorized access, abuse, and fraudulent activity

βœ“ Legal Compliance

Comply with applicable laws, regulations, and legal processes

βœ“ Communications

Send service updates, security alerts, and support messages (you can opt out of marketing emails)

We Will NEVER:

  • β€’ Sell your personal information or content to third parties
  • β€’ Use your photos/videos for advertising or marketing
  • β€’ Train AI models on your private content
  • β€’ Share your data with advertisers

We share your information only in these limited circumstances:

Service Providers

We work with trusted third-party companies to help operate our Service:

  • β€’ Cloud Storage: AWS, Google Cloud (encrypted storage)
  • β€’ Payment Processing: Stripe (we never see full credit card numbers)
  • β€’ Analytics: Privacy-focused analytics (no personal content shared)
  • β€’ Email Service: For transactional emails and support

All service providers are contractually obligated to protect your data and can only use it for the specific purposes we authorize.

Legal Requirements

We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to:

  • β€’ Comply with legal obligations
  • β€’ Protect our rights or property
  • β€’ Prevent fraud or security threats
  • β€’ Protect user safety

Business Transfers

If snoolink is acquired or merged with another company, your information may be transferred. We'll notify you before this happens and any new privacy practices that may apply.

Your Content Stays Private:

Even service providers who host your content have no human access to it. Everything is encrypted, and only our automated systems process it to provide features.

We implement industry-leading security measures to protect your data:

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Encryption

AES-256 encryption for data at rest, TLS 1.3 for data in transit

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Access Controls

Strict employee access policies, two-factor authentication, role-based permissions

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Infrastructure Security

Enterprise-grade cloud infrastructure, DDoS protection, regular security audits

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Monitoring & Response

24/7 security monitoring, incident response team, automated threat detection

Your Role in Security:

Use a strong, unique password. Enable two-factor authentication. Never share your credentials. Report suspicious activity immediately.

How Long We Keep Your Data:

  • β€’ Active Accounts: Your content is retained as long as your account is active
  • β€’ Deleted Accounts: Content is permanently deleted within 30 days of account closure
  • β€’ Backups: Backup copies are deleted within 90 days
  • β€’ Legal Requirements: Some data may be retained longer if required by law

Your Deletion Rights:

You can delete your content or account at any time:

  • βœ“ Individual files can be deleted instantly from your library
  • βœ“ Export all your data before deletion (we'll provide a download link)
  • βœ“ Request complete account deletion through settings or support

Depending on your location, you may have the following rights:

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Access Your Data

Request a copy of all personal information we have about you

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Correct Inaccurate Data

Update or correct any incorrect information in your account

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Delete Your Data

Request deletion of your personal information (subject to legal requirements)

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Data Portability

Export your data in a machine-readable format to take elsewhere

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Opt-Out of Marketing

Unsubscribe from promotional emails (service emails still sent)

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Object to Processing

Object to certain types of data processing in specific circumstances

To exercise any of these rights, contact us at privacy@snoolink.ai. We'll respond within 30 days.

We use cookies and similar technologies to improve your experience:

Essential Cookies

Required for the Service to function (login, security, preferences). Cannot be disabled.

Analytics Cookies

Help us understand how you use snoolink to improve features. Can be disabled in settings.

Functional Cookies

Remember your preferences and settings. Can be disabled in settings.

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit functionality.

snoolink is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

If we discover that we've collected information from someone under 18, we'll delete it immediately. If you believe a child has provided us with personal information, please contact us at privacy@snoolink.ai.

snoolink is based in the United States. If you access our Service from outside the US, your information may be transferred to, stored, and processed in the US and other countries.

We comply with applicable data protection laws and use appropriate safeguards for international transfers, including:

  • β€’ Standard Contractual Clauses approved by the European Commission
  • β€’ GDPR compliance for European users
  • β€’ Encryption and security measures during transfer

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

  • β€’ We'll update the "Last Updated" date at the top
  • β€’ For material changes, we'll send you an email notification
  • β€’ We'll post a notice in the app or on our website

We encourage you to review this policy periodically. Your continued use of snoolink after changes indicates acceptance of the updated policy.

If you have questions, concerns, or requests about your privacy or this policy, we're here to help:

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Privacy Email

privacy@snoolink.ai

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General Support

support@snoolink.ai

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Mailing Address

snoolink AI Inc.
123 Innovation Drive
San Francisco, CA 94105
United States

We typically respond to privacy inquiries within 48 hours.